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Frequently Asked Questions

I have paid for my eTicket but have not received a confirmation from I-Want-Tickets?

99% of the time this will be due to the fact that you have a different email linked to your PayPal account and this is where the eTicket has been sent or the eTicket is in your 'Junk / Spam' folder.

If you go on to the main page of the I-Want-Tickets website on the right hand side you will see a picture of a pair of yellow tickets, under them is text saying 'Print Them Here', click that then in the boxes provided type in your IWTK-xxxx ref number which can be found on your PayPal confirmation email into the (IWTK-xxxx) box and your PAYPAL email into the 'Your Email Address' box.

... or your PayPal Transaction ID code (Numbers Only).

Then click 'View Your Ticket' this will bring up your ticket and a tab saying 'Print Ticket'.

What is an eTicket?

An E-ticket is distributed to you via email only. Upon entry, you will need to present your identification and, if requested by the promoter, the credit card that was used in the transaction. I-Want-Tickets recommends printing the email just incase there are problems gaining access to the event

I can no longer go to the event any more / I have purchased too many tickets, can i have a refund?

Unfortunately, tickets cannot be exchanged or refunded under any circumstances unless an event has been cancelled (see below).

If an event is cancelled you will be contacted via email as soon as we have received notification from the event organiser.

Due to bank and admin charges, we are only able to refund the face value of each ticket purchased and it may take up to five working days for the credit to appear back in your account (see our terms and conditions for more).

Please note: Although we will email you if we hear an event is cancelled, it is your responsibility to check before you travel that the event is still going ahead.

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